Access to Work

Susan Scott Parker

Access to Work is an outstanding labour market intervention NOT a welfare benefit

Guest post by Susan Scott-Parker, Chief Executive
Guest post by Susan Scott-Parker, Chief Executive Business Disability Forum

Business disability forum

Access to Work is a world class labour market intervention which removes the disability specific disadvantages that exclude so many people unnecessarily from the UK economy.

The Access to Work Scheme has liberated the economic and social inclusion of tens of thousands over the years – and, uniquely, it has benefited many non-users, as it enables job seekers and their advocates to immediately counter the all too frequently encountered employer assumption: “But disabled people cost too much!”.

However over the past two years Access to Work has struggled, as have those people who depend on it and their employers.

A recent restructuring has caused confusion, anxiety and hardship as individuals suddenly and without notice or explanation – other than “you cost too much”–  face the possibility of losing their jobs and/or careers. The fund designed explicitly to remove employment disadvantage now risks reinforcing or recreating that disadvantage.

In addition, Access to Work users who face the most disadvantage in the labour market increasingly report that they are subject to, or feel threatened by, seemingly arbitrary ‘cuts’ – ‘arbitrary’ as no policies explaining such cuts to individual support packages are in the public domain, nor is the detailed rationale for such cuts provided to the individual affected.

We need transparency

What is the ‘Rule for Administrative Consistency’ and  what are the circumstances where the advisor must exercise ‘Discretion via Guidance for tailored support packages’.

The need for transparency becomes obvious when one considers the distress caused by what so many heard as the ’30 hour rule’ governing personal support workers – only to be told months later that this ‘rule’ was only ‘guidance’ and that this guidance is not in the public domain.

In addition, disabled people using Access to Work describe advisor behaviour which suggests that these officials are working on the ‘presumption of fraud’, and that they see as their primary purpose not removing work related obstacles, the cost of which differs greatly from person to person, but of cutting the cost per individual.

This is perhaps understandable in a department tasked with uncovering ‘scroungers’ while cutting the welfare bill, but it is clearly counterproductive given Access to Work is not a welfare benefit. It requires a different approach when setting out to become more cost effective, given every Access to Work user is in work or training. The sad irony is that in treating Access to Work users as though they were welfare recipients, the Department for Work and Pensions actually risks moving people from work onto the very benefit system government requires it to cut.

Obviously those who pose the greatest opportunity for ‘cost savings’ are disabled employees using the higher value support packages and who by definition are more dependent day to day upon the support which makes their employment possible in the first instance. In other words, it is precisely those most vulnerable in the labour market, those most likely to be long term unemployed, who present to the advisor as the most likely source of ‘cost savings’.

The Department for Work and Pensions needs to bring leadership to the table and to demonstrate quickly and very publicly that they are determined to deliver significant reform and to rebuild trust, determined to become more transparent and efficient – and to turn to its many allies and keen advocates for practical advice and support.

The Business Disability Forum  has supported and admired Access to Work for years – we are confident that the programme can find its feet again and can use this difficult time as an opportunity and an inspiration for administrative and policy reform.

Access to Work is not a welfare benefit

Access to Work


I cannot stress enough the significance of the insight that Access to Work is not a welfare benefit for excluded dependents on the state. It is a government programme which helps to re-shape the labour market, making it more efficient by removing the labour market obstacles which would otherwise prevent so many from competing fairly for work. Clarity of purpose is essential if we are to create an Access to Work programme fit for the 21st century.

Given it is not a benefit and given it is not a job placement service, would it not be logical to move the programme from the Department for Work and pensions to the the Department for Innovation and Skills?

I have a few questions:

How might such a move be used to create an even greater impact on the labour market?

Could a re-engineered and re-positioned Access to Work led by labour market experts remove obstacles preventing far greater numbers from contributing to economic growth?

What could be different about Access to Work?

Could we maximise its impact on the labour market if it were positioned, managed and measured by BIS explicitly as a programme designed to make the Labour Market more efficient?

The Business Disability Forum would be more than happy to offer to structure a consultation to help answer these questions.